Please note that although we are dispatching products as soon as possible in line with our Shipping Commitment below, we wish to advise that you may experience delays with the delivery to your parcel due to COVID-19.
Sodashi agrees to dispatch the product(s) ordered within seven (7) working days from the payment receipt date*. However, in most cases, your order will be shipped within three (3) working days. Sodashi will send a notification to you by email when your order is dispatched.
You should expect your parcel within 2-7 business days. If your parcel does not arrive within this timeframe, please contact us at email@example.com and we will track it for you. Australia Post will deliver straight to your door, however, if undelivered a calling card will be placed in your letterbox to notify you that your parcel is ready to collect at your nearest post office.
Sodashi are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.
*Please note that delays may occur around public holidays such as Easter, Christmas and other relevant public holidays.
USA, New Zealand & Rest of the World
You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. If your parcel does not arrive within this timeframe, please contact us at firstname.lastname@example.org and we will track it for you.
Due to import restrictions and shipping restrictions due to COVID-19, Sodashi does not ship to the below countries:
Customs & Duties
When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Sodashi takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties. Sodashi are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.
If you are not completely satisfied with your Sodashi product please contact us on +61 8 9336 6837 or at email@example.com. If we are unable to resolve the problem, we will be happy to offer a replacement or exchange providing the product has not been used.
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